Creating an account with Gleam is quick and simple:

Click on the “Login / Register” button at the top right corner of our homepage.

1. Select the “Register” tab.
2. Enter your email address and click “Register.”
3. You will receive an email from Gleam with a link to set your password.
4. Click the link, set your password, and your Gleam account will be ready!

You can now log in anytime using your email and password to track orders, manage your Wishlist, and enjoy a smoother shopping experience.

Placing an order at Gleam is simple and hassle-free:

1. Browse through our collections or use the search bar to find the design you love.
2. Click on the product to view details, including available sizes and custom options.
3. Select your size and quantity, then click “Add to Cart.”
4. Once you are ready, proceed to Checkout.
5. Enter your shipping details and choose your preferred payment method.
6. Review your order and click “Place Order” to complete your purchase.

You will receive a confirmation email with your order details right away!

• Island-wide Delivery (Sri Lanka): A flat shipping fee of Rs. 400.00 applies to all orders.
• International Shipping: Charges vary based on the destination country and package weight. Shipping costs will be calculated at checkout or shared via email for customized orders.

We always aim to offer the most reliable and affordable shipping options for our customers worldwide.

Local Delivery (Sri Lanka): Your package will be delivered within 5 working days from the date of order confirmation.

Please note that our courier partner does not operate on weekends (no pickups or deliveries on Saturdays and Sundays).

International Delivery: We offer worldwide shipping. Delivery times vary by destination and may take 10–21 working days, depending on customs and courier services.

You will receive a tracking number as soon as your order is dispatched.

At Gleam Batik, we take pride in the quality of our handcrafted pieces. However, if you need to request a return, refund, or exchange, please refer to our detailed policy here:

👉 Exchange & Refund Policy

We encourage you to review the policy before placing your order, especially for custom-made items, which may not be eligible for returns or exchanges.

If you need to cancel your order, please let us know within 4 hours of placing it.

• For immediate assistance, call us directly at 077 880 9897.
• If you prefer to message us, please include your order number and reason for cancellation.
• Once we receive your request, our team will confirm the cancellation and guide you on the next steps.

Please note: Orders that have already been processed or shipped cannot be cancelled.

At Gleam Batik, we offer multiple payment options for your convenience:

• Credit/Debit Cards – Visa, MasterCard, and other major cards
• Cash on Delivery (COD) – Available for local orders
• KOKO – Buy now, pay later in 3 interest-free installments
• Mint pay – Flexible installment option for online purchases

Select your preferred method at checkout for a smooth and secure payment experience.

Yes, shopping at Gleam Batik is completely secure. We use advanced encryption technology and trusted payment gateways to protect your personal and payment information.

Your card details are never stored on our servers, ensuring a safe and worry-free shopping experience.

Yes, once your order is placed, you will receive an email confirmation with your order details.

If you do not see it in your inbox, please check your spam or promotions folder, or feel free to contact us for assistance.

We’re here to help! You can reach our customer service team through:

• Phone/WhatsApp: 077 880 9897
• Email: sales@gleamonline.lk

Feel free to contact us with any questions about your order, sizing, customizations, or shipping. We will be happy to assist you.

Our customer service team is available every day from 8:00 AM to 10:00 PM.

We strive to respond to all messages and inquiries within 24 hours.

Yes, absolutely! We love bringing your unique ideas to life. Whether it is a specific design, color palette, or special occasion outfit, we are happy to create something just for you.

Please send your requirements via WhatsApp to 077 880 9897 – we will take it from there!

Absolutely! At Gleam Batik, we offer alternative payment options to make your shopping experience easy and accessible:

1. Bank Transfer / Bank Deposit
   You can complete your payment via direct bank transfer or deposit.
   Simply contact us at 077 880 9897 via voice call or WhatsApp and our team will share the required bank details.
2. Cash on Delivery (COD)
   Choose the Cash on Delivery option at checkout to pay in cash when your order is delivered.
   Please ensure you pay the exact amount stated on your invoice to the delivery agent.

We are happy to assist you with the most convenient payment method for you!

At Gleam, we carry out a 100% quality check on every item before it leaves our studio to ensure you receive your product in perfect condition.

However, if your item appears damaged upon delivery:

• Please contact us immediately via phone or WhatsApp at 077 880 9897.
• Share clear photos of the damage and your order details so we can assist you promptly.

⚠️ Important: We are not responsible for any damage that occurs after the product has been used. Please follow the washing instructions provided on the garment tag to preserve the quality and longevity of your item.

Kindly note that Gleam has not authorized any third-party websites, social media pages, groups, individuals, or physical stores to sell our products or use our images for promotional purposes.

🔒 All content including product photos is protected under the Intellectual Property Act of Sri Lanka.
Unauthorized use, reproduction, publishing, or distribution of Gleam images or designs is strictly prohibited.

If we form any official partnerships or affiliations, they will be announced exclusively on our channels:

• 🌐 Website: www.gleamonline.lk
• 📱  Facebook: GleamOnlineSaree
• 📸  Instagram: gleam_online
• 📞 Phone: 077 880 9897

For genuine purchases and promotions, please refer to the above official channels only.