Terms of Use

Terms of Use

Welcome to Gleam Batik. By accessing and using our website (www.gleamonline.lk) and purchasing our products, you agree to the following Terms of Use. Please read them carefully before placing an order.

1. General

  • This website is operated by Gleam Batik in Sri Lanka.
  • By using this website, you agree to comply with these Terms of Use, our Privacy Policy, and our Delivery & Return Policies.
  • We may update or revise these terms from time to time without prior notice. The latest version will always be available on this website.

2. Eligibility

  • To make a purchase, you must be at least 18 years old or using the website under the supervision of a parent/guardian.

3. Product Information

  • We make every effort to ensure that the details, descriptions, and prices of our products are accurate.
  • Colors and designs may appear slightly different due to lighting or screen display settings.

4. Orders & Payments

  • Orders are confirmed once payment has been successfully processed.
  • Prices are listed in Sri Lankan Rupees (LKR) unless otherwise stated.
  • We accept payments through the methods specified at checkout.

5. Delivery

  • Local deliveries within Sri Lanka are subject to a flat fee of LKR 400.
  • International deliveries are available upon request. Customers can contact us via WhatsApp to receive a shipping quote.
  • Please refer to our Delivery Policy for detailed information.

6. Returns & Exchanges

  • Returns or exchanges are only accepted if the item is defective, damaged, or incorrectly supplied.
  • Customers must contact us within 7 days of receiving the order to request a return or exchange.
  • Please refer to our Returns Policy for full details.

7. Intellectual Property

  • All content on this website, including images, designs, logos, and text, is the property of Gleam Batik.
  • You may not copy, reproduce, or use our content without prior written permission.

8. Limitation of Liability

  • While we take every step to ensure a smooth shopping experience, Gleam Batik is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Governing Law

  • These Terms of Use are governed by and construed in accordance with the laws of Sri Lanka.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of Sri Lanka.

10. Contact Us

If you have any questions about these Terms of Use, please contact us through our Contact Us page or via WhatsApp.